Moku Labs respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who We Are and How This Policy Works

Moku Labs provides advanced AI tools with sequential thinking capabilities, expansive knowledge base access, and dynamic document creation, all hosted on Pickaxe and integrating several third-party processors. We incorporate provider standards that ensure data protection and user privacy across all integrated services.

2. Data We Collect

• Account and Contact Data: Name, email address, phone number, billing address, and operational metadata from use of our Pickaxe-hosted tools

• Payment Data: Credit card details and billing information processed securely by Stripe

• Content Data: Prompts, texts, images, files, and audio uploaded to our tools for AI processing

• Sequential Processing Data: Multi-step reasoning chains, intermediate thoughts, and iterative problem-solving processes generated through our sequential thinking capabilities

• Knowledge Base Interactions: Search queries, retrieval requests, and document generation parameters used with our expansive knowledge systems

• Document Creation Data: Templates, formatting preferences, content specifications, and generated documents created at user request

• Audio/Video Data: Content submitted for transcription is sent to AssemblyAI for processing with encryption and configurable deletion after processing

• Query and Browsing Metadata: Information collected when using our research features via Perplexity Sonar API

• Technical Data: IP address, device/browser information, error logs, and cookies necessary to operate Pickaxe-based applications

3. How We Use Data

• Deliver core functionality on Pickaxe and maintain service quality

• Execute Sequential Thinking Processes: Analyze complex queries through multi-step reasoning chains and iterative problem-solving

• Provide Knowledge Base Access: Search, retrieve, and synthesize information from our expansive data repositories to enhance AI responses

• Generate Documents on Demand: Create customized documents, reports, templates, and content based on user specifications and requests

• Process audio with AssemblyAI for speech-to-text services with encryption and developer-controllable retention practices

• Execute AI search and retrieval via Perplexity Sonar

• Route prompts to one or more AI model providers: Anthropic (Claude), OpenAI (GPT), xAI (Grok), Google (Gemini), and Meta (LLaMA)

• Process payments and fraud prevention through Stripe's infrastructure

• Provide customer support and technical assistance

• Improve our services and develop new features

• Send service updates and marketing communications (with consent)

4. Legal Bases and User Rights

We rely on performance of a contract, legitimate interests, consent where required, and compliance obligations. Users may access, correct, delete, port, and restrict processing consistent with applicable privacy rights.

5. Security

• Platform Security: Pickaxe provides encryption and data protection measures

• Sequential Processing Security: Multi-step reasoning data is protected with the same security standards as primary content

• Knowledge Base Security: Secure storage and retrieval systems with access controls and encryption

• Document Generation Security: Created documents are protected during generation and storage processes

• Payment Security: Stripe provides PCI Level 1 controls with tokenization and end-to-end encryption

• Audio Security: AssemblyAI best practices include encryption and configurable deletion when transcriptions are no longer needed

• Multi-Model Security: We apply provider-specific guardrails and privacy controls across all AI integrations

6. Third-Party Processing Details

• Anthropic Claude: Natural language processing with specified training cutoffs and enterprise controls, including sequential reasoning capabilities

• OpenAI GPT: API data is not used to train OpenAI models unless explicitly opted in; logs retained up to 30 days for abuse monitoring; supports complex reasoning workflows

• xAI Grok: Data processing with opt-out capabilities and configurable privacy settings for multi-step analysis

• Google Gemini: Enterprise-grade controls where content is not used to train models outside the customer's domain; supports document generation features

• Meta LLaMA: Processing with available opt-out mechanisms for training; utilized for knowledge synthesis tasks

• Pickaxe: Hosting platform with privacy commitments and user control features supporting complex AI workflows

• AssemblyAI: Speech processing with encryption and developer-controlled deletion capabilities

• Perplexity Sonar: Search functionality governed by API privacy terms, enhanced for knowledge base queries

• Stripe: Payment processing with PCI DSS Level 1 compliance and minimal merchant scope

7. Data Retention

• Account and Operational Data: Retained while account is active and as required for legal purposes

• Sequential Processing Data: Reasoning chains and intermediate steps retained according to our minimization policies

• Knowledge Base Data: Search queries and retrieval patterns retained for service improvement with user privacy controls

• Generated Documents: Retained according to user preferences and account settings

• AI Processing Logs: Subject to provider retention windows and our minimization policies

• Audio Data: Deleted upon completion or within short operational windows

• Payment Data: Retained by Stripe per compliance obligations

• General Data: Typically deleted within 30 days of account closure unless longer retention is required

8. International Transfers

Data may be processed in multiple jurisdictions by our providers with appropriate safeguards including standard contractual clauses and provider compliance frameworks.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

Material changes will be communicated via email or prominent notice on our platform. Your continued use constitutes acceptance of updates.

11. Contact Information

For privacy-related questions: privacy@mokulabs.io